Meaningful tenant participation is required of housing associations.

The key word here is meaningful - ensuring that tenants are not just heard, but that their views influence the service provided to them.

How do you achieve meaningful participation? You need to ensure that everyone involved has the skills and attitudes required, and you need to manage expectations by agreement of all involved.

TCL^uk Housing has the experience to help. Beth Peakall, our MD, has worked in housing co-operatives, and created tenant participation structures. Harry Albright, another Director has been a member of housing co-operative boards - so between them they have seen all sides.

We know it can be a challenge to get the balance right. We can help you do it through training the participants and using our experience to ensure that your tenant participation structures are the best they can be.